You purchased the maxisys at a bad time. I am working with older software on mine so I have not suffered the fate that most have. It is my understanding they are for legal reasons rewriting there software and people are having problems with the tool currently. But there some signs of hope that things are on the mend. 913guy has reported some very good results on bmw software. I believe they will work to correct the issues and get the tool back to its previous standing. They have a new tool coming out soon and if they want to achieve financial success with it they will need to correct there software. If they do fix there software you will find the maxisys to be among the best aftermarket tools you have used- way way better then any OTC offerings and better then SnapOns offerings. If you use your maxisys and are having problems then please make sure you send in a log of the problem this "hopefully" will help them get the tool back to what it was.